Política de reembolso

Return and Refund Policy

At BFREE, we want you to be completely satisfied with your purchase. If for any reason you are not, you have 14 calendar days from the date you receive your order to exercise your right of withdrawal, in accordance with Spanish and EU consumer protection laws (Royal Legislative Decree 1/2007).

1. Conditions for returns

  • The product must be in the same condition as received, unused, undamaged, and in its complete original packaging.
  • Returns will not be accepted for customized or made-to-order products, unless they present a manufacturing defect.
  • Return shipping costs are the responsibility of the customer, unless the product is defective or an error attributable to BFREE has occurred.

2. Return procedure

  1. Request your return by emailing hello@wearebfree.com with your order number and the reason for the return.
  2. We will confirm the next steps and provide the return address.
  3. Once the product has been received and inspected, a refund will be processed within a maximum of 14 calendar days from the date of receipt.

3. Refunds

Refunds will be made using the same payment method used for the original transaction, unless expressly agreed otherwise. Shipping costs from the original order will not be refunded, except in the case of defective or incorrect products.

4. Defective or damaged products

If your order arrives damaged or defective, please contact hello@wearebfree.com within 48 hours of receipt. In such cases, BFREE will cover the cost of repair, replacement, or return shipping, as appropriate.

5. Quality control and finish

Each product is carefully inspected before packaging, and any unit found with a defect is discarded and never shipped. Our products are also finished with an industrial painting/powder-coating process, which can occasionally leave minor specks or small imperfections in the finish. These are considered a normal characteristic of the manufacturing process, not a defect, and are not grounds for a return or refund. The paint finish is only considered defective if it has chipped, flaked, or is missing in a visible area, exposing the bare metal underneath.

As noted above, any damage or defect must be reported within 48 hours of receipt, with photos attached, so it can be assessed properly.

6. Exchanges

Direct exchanges are not available. If you wish to receive a different product, please place a new order and return the original item following the steps above.

7. Exceptions

For hygiene and safety reasons, returns will not be accepted for products that have been used, installed, or altered in a way that prevents them from being resold.

8. Contact

If you have any questions about returns or refunds, please contact us at: