Shipping policy

Shipping Policy

At BFREE, we work to ensure your products arrive quickly, safely, and in perfect condition. Below you’ll find our shipping terms and conditions.

1. Shipping area

We currently ship to mainland Spain and other European Union countries on a regular basis. 

United Kingdom: orders must reach a minimum of £135 to be shipped. Below that amount we're unable to process the order, due to UK customs regulations on low-value imports.

For the Canary Islands and Balearic Islands, or any EU country not listed above, please email us at hello@wearebfree.com with your shipping address and we'll provide you with a custom quote.

2. Delivery times

  • Spain (Mainland): 1–2 business days
  • Europe (EU): 3–5 business days
  • Norway + Switzerland: 5-7 business days
  • United Kingdom: 3-5 business days.

The indicated delivery times are approximate and may vary depending on the destination or product availability. If any delay occurs, we will notify you by email.

3. Shipping costs

Shipping costs are automatically calculated during the checkout process and displayed before completing your order. No one likes shipping costs, we charge exactly what the shipping company charges us.

4. Order processing

All orders are processed within 24–48 business hours after payment confirmation. Orders are not processed or shipped on weekends or public holidays.

5. Carriers and tracking

We work with trusted shipping partners to ensure a reliable service. Once your order has been dispatched, you’ll receive a confirmation email including tracking details (if applicable).

6. Deliveries

Deliveries are made to the address provided during checkout. It is the customer’s responsibility to ensure that the shipping details are correct. If an order is returned due to an incorrect address or repeated absence, it can be reshipped once the new shipping costs are covered.

7. Damaged or incomplete shipments

If your order arrives damaged or shows signs of tampering, please notify us at hello@wearebfree.com within 48 hours of receipt, attaching photos of the packaging and the product. BFREE will handle the issue as soon as possible.

8. Exchanges and returns

For information regarding returns or withdrawal rights, please refer to our Return and Refund Policy.

9. Contact

If you have any questions about shipping or the status of your order, please contact us at:

Last updated: 09/2026